Convention Sales and Services
Travel Portland’s Convention Sales team markets Portland to state, regional and international corporations and associations, with a focus on groups that will utilize the Oregon Convention Center (OCC). Their activities fill hotel room nights, bring in tax dollars and contribute to the overall economic health of the region.
Each year, this team:
- Books at least 270,000 definite room nights
- Generates at least $14 million in revenue for the OCC
- Converts at least 35% of leads
Once a meeting has been booked in Portland, the Convention Services and Housing team works with the meeting planner to coordinate meeting details and services before, during and after the meeting. The team quantifies its success by measuring planner satisfaction, as well as tracking the number of promotional pieces distributed, services leads shared with the community, site tours conducted and room nights booked.
Each year, this team:
- Conducts at least 6 surveys of meeting planners and convention delegates to gauge customer satisfaction.
- Achieves a high level of customer satisfaction, with survey results averaging 3.85 (out of 4).
Resources
- Detailed information for convention and meeting planners
- Staff directory for Convention Sales and Convention Services
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